Free shipping over £150
Free shipping over £150
Returns and Refunds
Our return & refund policy lasts 30 days, if 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to shipping restrictions, we cannot accept international returns on products that are hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable): * Any item not in its original condition – is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again. It may take some time before your refund is officially posted; if you still haven’t received a refund, please contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with the picture at email@example.com and return your item to 11 B Hillcrest Avenue Flat 2 Leeds LS7 4ED United Kingdom.
If an item is found to be faulty then AndReal Design will refund the cost of the item plus postage, if notified within 7 days from receipt of order. Please email your request to firstname.lastname@example.org in the first instance providing suitable proof of the fault. Once a member of AndReal Design is able to confirm the fault, a returns label will be provided. This service is only available for UK-based customers. Customers outside of the UK, will be expected to return the item at their own cost, up to a maximum of £20.00 will be reimbursed subject to proof of postage receipt. Refunds will only be issued when the item is received back.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail it to 11 B Hillcrest Avenue Flat 2 Leeds LS7 4ED United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £200, you should consider using a trackable shipping service or purchasing shipping insurance painterly. We don’t guarantee that we will receive your returned item.